FAQs

General

Are my gifts tax-deductible?

Yes. Novo is recognized by the IRS as a non-profit, tax-exempt religious organization under section 501(c)(3) of the Internal Revenue Service code. Our Federal Identification Number (FIN) is 95-3523150. As with all non-profits, Novo maintains sole discretion over any gifts made to the organization. Please email giving@novo.org if you'd like a copy of our non-profit tax exempt status letter.

In what ways can I make a gift to Novo?

There are a number of ways to give to Novo: with a credit card, check, or debit card; online, in the mail, or over the phone; or by giving gifts of stock, real estate, and through Amazon Smile.

How is Novo committed to good stewardship and financial accountability?

Novo is committed to financial accountability and is a member of the Evangelical Council for Financial Accountability (ECFA). ECFA provides accreditation to leading Christian nonprofit organizations that demonstrate compliance with established standards. Copies of Novo’s audited financial statements are available upon request.

How are Novo staff paid?

Our staff rely on God’s provision for their salaries and expenses, which are provided through the gifts of ministry partners, churches, and friends. Each staff member works within an established budget system determined by the Novo Board of Directors.

If there are not enough funds given in any month, Novo does not subsidize deficits in staff accounts. If there are surpluses in any given month, the funds roll over to meet future needs.

How can I be confident my online giving is secure?

Novo uses industry-standard security systems and software technologies to protect against unauthorized access to your financial information. This includes using encrypted technology to protect credit card and bank processing information.

Will my gifts be used toward their preferenced intent?

We make every possible effort to apply donations to their intended purpose. Subject to IRS rules regarding non-profit organizations, contributions are made with the understanding that Novo and its Board of Directors has complete control and administration over all donated funds. In the unlikely event that we cannot honor your preference, we will contact you for a new preference. If we cannot obtain a new preference from you, your gift will be used where most needed.

What is Novo’s policy regarding privacy?

Novo is committed to protecting your privacy. Any and all information submitted by you to us will not be sold or shared with any other organizations or companies. Your personal information is handled in a safe and responsible manner.

Will Novo refund a gift?

As a general policy, Novo does not refund gifts. Please email us if you have any questions.

Does Novo help with planned giving?

Yes! We'd love to help you grow in your stewardship and learn creative ways to strategically invest your assets and equity for Kingdom purposes. Click here to email us for more information.


Receipts

Will I receive a receipt for my gift?

Novo provides individual receipts for all transactions made by personal check, money order, EFT, and credit card. Checks and money orders are receipted through the mail. Credit cards and EFT's are receipted through email. A consolidated year-end receipt will be mailed to you at the end of the year.

What happens if I need another copy of my receipt?

An ongoing year-to-date receipt is available at any time from your Novo Partner Portal account. If you prefer not to use the portal or cannot access your receipt, please contact us for assistance at (800) 777-6658 or by emailing giving@novo.org.


Electronic Fund Transfer

Can I give by electronic fund transfer (EFT) from my bank account?

You may set up a one-time or recurring (monthly, quarterly, or annual) gift from your bank account online or by filling out a pledge card and sending it to our office through one of the following methods:

Email: Scan the form and email it to giving@novo.org.

Mail: Attention your mail to Novo, attn: Partner Support and send it to 1240 N. Lakeview Ave, Ste 120, Anaheim, CA 92807

Fax: Send a fax to the attention of Partner Support at (714) 779-0189

How do I change my EFT information?

You can make changes to EFT information through your Novo Partner Portal account or by sending us a letter or an updated pledge card through one of the following methods:

Email: Scan the letter or form and email it to giving@novo.org.

Mail: Attention your mail to Novo, attn: Partner Support and send it to 1240 N. Lakeview Ave, Ste 120, Anaheim, CA 92807

Fax: Send a fax to the attention of Partner Support at (714) 779-0189


Credit Card Gifts

Can I give automatically through a credit card?

You may set up a one-time or recurring (monthly, quarterly, or annual) gift that is automatically charged to your credit card. You may give online or contact our office at (800) 777-6658 to make a gift via credit card.

Are there fees for gifts made through a credit card?

There are no fees charged to your card, but Novo is charged up to 4% for processing credit card transactions. Giving by electronic fund transfer (EFT) from your bank account is a significantly less expensive way for Novo to process your gift and allows us to put more of your gift toward ministry. Giving by EFT rather than credit card saves tens of thousands of dollars each year.

You can switch to EFT through your Novo Partner Portal account, make a gift by EFT online, or send a pledge card to the address listed above.

How do I change my credit card information?

You can update your information in the Novo Partner Portal or by contacting Partner Support at (800) 777-6658.


Other Gifts

Does Novo accept non-cash gifts?

Yes. If you have a specific item you would like to give, please contact Partner Support at (800) 777-6658 or by emailing giving@novo.org.

Does Novo accept stock gifts?

Yes. We service our stock gifts through the National Christian Foundation (NCF). To initiate this process or for more information, please contact Partner Support at (800) 777-6658 or by emailing giving@novo.org.

Can I give through my bank’s online bill-pay service? If so, how do I do that?

Yes. While we prefer to set up an automatic bank transfer for you through EFT (which helps us process more accurately and quickly), you can also use your bank’s bill-pay service. If you choose to do this, please make sure the check is made payable to “Novo” and include your donor number as well as the four-digit fund number and last name of the staff member you wish to support in the “memo” or “account number” line. This information is important in order to ensure your gift is credited correctly. If you are not sure what your donor number is, please contact Partner Support at (800) 777-6658 or by emailing giving@novo.org.

Is Novo listed in the Amazon Smile program?

Yes. You can help support Novo even while you're shopping on Amazon! You can find us in Amazon Smile at smile.amazon.com/ch/95-3523150.


We hope this information has been helpful to you!

If your question was not answered or you need further assistance, please let us know by calling (800) 777-6658, sending an email to giving@novo.org.